We have been banging on for years about the benefits of SSL certificates and encryption for web traffic and email. Now, for the first time, we can offer this at a reasonable cost to our older websites, which we host with Jolt Hosting.
If you use the email we provide, either through webmail or Outlook or your phone, then this post contains important information you’ll need to act on.
If you use our webmail and your site is hosted with SiteGround then this is for you.
If you’re one of our clients with a WoCommerce shop, you will notice big changes in the admin area when you next log in.
Things are moving fast in website and data security, and if your website isn’t protected by an SSL Certificate, it’s definitely time you took action.
We’ve decided to close down our landline phone number – 01691 239093 – but our support service remains unchanged.
Due to costs imposed by our bank we can no longer accept cheques or cash with immediate effect.
There are, however, many other ways to pay your invoices. You can pay by:
- Direct bank transfer
- Card via the link on your invoice email
- Direct debit/standing order for regular payments
We regret that we can’t return cheques sent to us in error.
Changes to GoCardless
Also, thanks to changes at GoCardless, we can only use GoCardless for regular payments via Direct Debit.
Single card payments will now be handled by Stripe.
This change only affects a handful of our clients.
For the past few months we’ve been working hard behind the scenes to move websites/email accounts away from hosting with Heart Internet, and we’re happy to announce the task is nearly complete.
Our client help site has been around in one form or another almost as long as we have!
Right from the start we learned that we’re often asked the same questions when it come to things like setting up email or problems with a website.
Since we are web designers, the natural solution was to build a website to help our clients to help themselves.[caption id="attachment_2723" align="alignright" width="201"] Current help site homepage – it’s a work in progress and we’re now improving the design[/caption]
However, over the years it’s grown to more than 100 pages and posts, and it’s been hard to find your way around.
Easier to find what you need
We’ve spent months improving and updating the content of this website behind the scenes, but that’s no use unless you can find what you need.
So we’ve re-designed our Client Help Site homepage to feature the answers to the questions we’re asked most often in support tickets.
This means you get a detailed answer to your question quickly, you know what to do next, and hopefully we fix your problem quicker.
Improved content on the help site
We’ve updated much of the content and we’re adding new pages every month.
If you think anything is missing or could be improved, the please open a support ticket via the tab.
If you have access to update your website, you can now access your website statistics when logged in to your admin area. Here’s how.
If you have newsletters built into your website with us, you’ll be familiar with Mailpoet – it’s what you use for newsletters. Now there’s a new version on the way, and you can try it out now!
Some of our client websites hosted on Heart Internet suffered several hours of downtime last week and we apologise for the inconvenience caused. We’re also working hard on a solution.
We’re pleased to announce that we can once again take payments by card, and Direct Debit payments are available to us for the first time.
We’ve always subscribed to the old saying that nothing is worth doing unless you can measure it – especially when it comes to websites.
This is why every website we have built has included a statistics collecting service – Google Analytics, and you can access them at any time.
SSL encryption is fast becoming a web standard – and now our clients hosted with SiteGround ( that’s about 60 per cent of you) can take advantage of it without breaking the bank.
And to help you keep up with the latest standards we’re now offering free SSL Certificates subject to a small set-up cost. Heart Internet clients can also have free SSL and setup when you upgrade to SiteGround.
WordPress 4.5 arrived last week, and we are rolling out the update across all of our websites.
We have decided to seek a new hosting provider after the issues we’ve experienced recently with Heart Internet.
We’ve had to make a few changes in how the websites we manage deal with forms filled in by visitors – you may have noticed it already (as several of our eagle-eyed clients already have!)
The purpose of this post is to explain the change.
On April 7/8 all our client websites hosted with our premium service from SiteGround were moved to a new data centre on the outskirts of London.
If you have an online shop with us, then you’re already benefiting from the latest improvements to the e-commerce software we use, WooCommerce.