Webmail changes for SiteGround-hosted clients

If you use our webmail and your site is hosted with SiteGround then this is for you.

On June 30, Horde and SquirrelMail, two of the three mail apps available to you if you access your email via webmail will be retired.

This means that the only app available will be Roundcube.

If you use Horde or SquirrelMail, here;s what you need to know:

I use Horde or SquirrelMail. What do I need to do?

You don’t need to do anything as your email and all data will be automatically migrated into Roundcube at the end of June. You can also start using Roundcube immediately. Just choose it as your default webmail, the next time you access the webmail service.

What happens to all my emails and data, contacts etc?

Everything from your Horde or SquirrelMail account will be there in Roundcube.

OK. So how do I use Roundcube?

We’ve put together a guide to help you adapt to the new system. You can find it here: Roundcube user guide.

Why is this happening in the first place?

in short, security reasons. Both Horde and SquirrelMail have been around a while but haven’t been updated in many years. If a security flaw emerged in either, it’s not clear how or if it would be patched. So SiteGround has decided to remove them from their servers.

Is there any change to where I log in to webmail?

No change at all. You can log in at yourdomain.co.uk/webmail (substitute yourdomain.co.uk for your web address).

How to use Roundcube

In case you missed it, here’s our guide to Roundcube:

Important: We no longer accept cheques or cash – plus GoCardless changes

Due to costs imposed by our bank we can no longer accept cheques or cash with immediate effect.

There are, however, many other ways to pay your invoices. You can pay by:

  • Direct bank transfer
  • Card via the link on your invoice email
  • Direct debit/standing order for regular payments

We regret that we can’t return cheques sent to us in error.

Changes to GoCardless

Also, thanks to changes at GoCardless, we can only use GoCardless for regular payments via Direct Debit.

Single card payments will now be handled by Stripe.

This change only affects a handful of our clients.

Photo by RikkisRefugeOther

Migration away from Heart Internet

[box]This only affects a small number of our clients, and if it does affect you, we will be in touch.[/box]

For the past few months we’ve been working hard behind the scenes to move websites/email accounts away from hosting with Heart Internet, and we’re happy to announce the task is nearly complete.

You may remember our websites hosted on Heart – mainly those built before 2014 – were becoming increasingly slow and unreliable, and we were waiting days for support tickets to be dealt with.

With more than 50 sites on Heart at the time, this was not a change we could make lightly, or one we could do quickly.

By the way, sites built on SiteGround, our preferred supplier since 2014, were unaffected.

Since the beginning of the year we have been testing a new provider with much-improved performance and support and (as it happens) a better price – Jolt Hosting.

We’ve gradually moved across more than 30 sites to Jolt – others have upgraded to SiteGround – and monitored performance of the migrated sites.

In all cases we’ve managed to migrate websites without causing any disturbance to the site owner.

If this affects you, we’ll be in touch soon

There are now around a dozen websites left on Heart, and we will shortly begin migrating those.

If you use email, we’ll be in touch with you to arrange a convenient time to switch things over.

But we won’t do anything without telling you first.

Domain names and Heart Internet

While we are moving web and email hosting away from Heart Internet, we are currently still using them to hold domain names. We’ll be reviewing this once the web mifration is complete.



We’ve made our help site better!

Our client help site has been around in one form or another almost as long as we have!

Right from the start we learned that we’re often asked the same questions when it come to things like setting up email or problems with a website.

Since we are web designers, the natural solution was to build a website to help our clients to help themselves.

[caption id="attachment_2723" align="alignright" width="201"] Current help site homepage – it’s a work in progress and we’re now improving the design[/caption]

However, over the years it’s grown to more than 100 pages and posts, and it’s been hard to find your way around.

Easier to find what you need

We’ve spent months improving and updating the content of this website behind the scenes, but that’s no use unless you can find what you need.

So we’ve re-designed our Client Help Site homepage to feature the answers to the questions we’re asked most often in support tickets.

This means you get a detailed answer to your question quickly, you know what to do next, and hopefully we fix your problem quicker.

Improved content on the help site

We’ve updated much of the content and we’re adding new pages every month.

If you think anything is missing or could be improved, the please open a support ticket via the tab.