Home ยป Archives for Fiona

Important: We no longer accept cheques or cash – plus GoCardless changes

Due to costs imposed by our bank we can no longer accept cheques or cash with immediate effect.

There are, however, many other ways to pay your invoices. You can pay by:

  • Direct bank transfer
  • Card via the link on your invoice email
  • Direct debit/standing order for regular payments

We regret that we can’t return cheques sent to us in error.

Changes to GoCardless

Also, thanks to changes at GoCardless, we can only use GoCardless for regular payments via Direct Debit.

Single card payments will now be handled by Stripe.

This change only affects a handful of our clients.

Photo by RikkisRefugeOther

We’ve made our help site better!

Our client help site has been around in one form or another almost as long as we have!

Right from the start we learned that we’re often asked the same questions when it come to things like setting up email or problems with a website.

Since we are web designers, the natural solution was to build a website to help our clients to help themselves.

[caption id="attachment_2723" align="alignright" width="201"] Current help site homepage – it’s a work in progress and we’re now improving the design[/caption]

However, over the years it’s grown to more than 100 pages and posts, and it’s been hard to find your way around.

Easier to find what you need

We’ve spent months improving and updating the content of this website behind the scenes, but that’s no use unless you can find what you need.

So we’ve re-designed our Client Help Site homepage to feature the answers to the questions we’re asked most often in support tickets.

This means you get a detailed answer to your question quickly, you know what to do next, and hopefully we fix your problem quicker.

Improved content on the help site

We’ve updated much of the content and we’re adding new pages every month.

If you think anything is missing or could be improved, the please open a support ticket via the tab.