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Email setup guides

Here’s how to set up email to work on your computer or your phone, or to access it on the internet.

Lost your email password? See this page for what to do.

Before you start….

You will need need:

1: Your email address as provided by us.

2: Your email password (provided by us in the first instance, but you may have changed it).

Note: We do not hold passwords for clients. If you’ve forgotten or lost your email password, you will need to open a support ticket asking us to re-set it for you.

How to access your email – 3 ways

There are three ways to access your email:

  • On the web on any internet-available device
  • Via a desktop/laptop computer and an app, such as Microsoft Outlook
  • Via a phone – Apple or Android

Accessing email by webmail

This is the same for all clients.

First, go to www.yourdomain.com/webmail (where your domain is the address of your website).

Enter your email address and your password.

You’ll see a screen like this:


The top three icons -Horde, Roundcube and SquirrelMail – are each programmes that allow you to access your email.

On SiteGround hosting, the only app is now Roundcube.

Here’s a guide to using it:

Other things you can do in Webmail

The control panel also allows you to:

  • Change your password
  • Forward your email to another address
  • Set up automatic replies
  • Filter your email
  • Set it up with an email programme like Outlook (see below)

Setting up email to work with your computer or phone

The easiest way to do this is to use the autoconfiguration tools you will find in your webmail account.

Just log in as before and choose the tool you want, and instructions will be emailed to you.

This should be enough for most cases, but if you need more detail you’ll need to know which hosting service we use for your site: SiteGround (most sites built since early 2014) or Jolt.

Other common email questions

Email hosting/setup guides in more detail

Other services and set-up help

How to back up your e-mail for security or a server move

Common email problems