Email and website migration guide

If you’re reading this page, chances are we’ve told you we are about to migrate your email (and website to a new host.

First of all. Don’t panic.

This is a plain English guide to what we’re doing and how it will affect you.

In a nutshell: You may have to change some email settings including your password, but that’s about it. Read on for the more detailed version.

In simple terms, what is happening?

We are moving your website and email from one location on the web (server or webhost) to another. We do this by changing settings on your domain name.

How long will it take?

Because of the way the web works, a change to a domain name record takes time to take effect around the world. In practice this can be overnight or within 24 hours. This is one reason why we usually make the change over a weekend.

You should have already been told when we intend to make the change. If this time doesn’t suit you, please open a support ticket.

Will I lose any emails or data?

No. Your email will cease to be delivered in the old location and switch to the new one. Your email address will remain the same.

If you’re an Outlook or phone email users, you should take note of the time we give you for your migration and synch your mail at that time.

Also, if you have a forwarder set up, we will have already duplicated that at the new location.

How does it affect me?

First of all, the address you use to access email will change to https://yourdomain.co.uk (where yourdomain.co.uk is your website address.

You will have been provided with a new email password to allow you to log in. This area will give you everything you need to access your email and set it up with your computer, phone, pad etc. For more information see our email setup guide.

If you use Outlook to access email you will probably need to create a new email account with the new settings provided, though sometimes just changing your password and server settings will do the trick.

It’s always a good idea to create a backup of your mail, and here’s how to do that in Outlook. If you have to create a new account, you can download your backup into it and have all your mail in one place.

What about my website?

Your website is being moved to a better technological platform, meaning it will load faster and perform better in search. Further improvements, such as encryption with SSL, will now be available to you.

Any other questions?

Just contact us in the usual way.