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How to back up your email

You can create a backup of your e-mail at any time and we recommend you do so at least once in a while.

While our email service is very stable and we have never had issues with missing mail, it’s still a good idea to save your email occasionally. Our service includes a limited email backup but we recommend you also do your own – just to be on the safe side.

How to back up your email

First of all, you need to connect an email application on your computer to your email account. This is because it is not possible to back up files directly from webmail.

That application could be:

  • Microsoft Outlook
  • MacMail (for Apple)
  • Mozilla Thunderbird

Each of these programmes has its own way to create a back-up of mail and store it on your computer. If you’re just backing up for safety (and not a server move), then this is all to do.

But if we’re migrating your email to a new mail server, either if we’re moving you to a new service, or you’re leaving to go to another provider, then you’ll need to do a couple of steps more.

Back-up files – Microsoft Outlook

As an example, Microsoft Outlook creates a .pst file when it makes a back-up. Here’s Microsoft’s guide to using them: How to manage .pst files in Outlook.

Using back-ups in e-mail migration

To set your email to work on a new server, you first need to create a new email account in your mail application using the new settings we provide you with.

Then you can drag-and-drop all the folders from your old account to the new  account (Inbox, Sent, etc.). Your email application will start copying the messages from the old server to the new one.

Note, that this may take a while so make sure the operation is completed before you proceed.