[box]This only affects a small number of our clients, and if it does affect you, we will be in touch.[/box]
For the past few months we’ve been working hard behind the scenes to move websites/email accounts away from hosting with Heart Internet, and we’re happy to announce the task is nearly complete.
You may remember our websites hosted on Heart – mainly those built before 2014 – were becoming increasingly slow and unreliable, and we were waiting days for support tickets to be dealt with.
With more than 50 sites on Heart at the time, this was not a change we could make lightly, or one we could do quickly.
By the way, sites built on SiteGround, our preferred supplier since 2014, were unaffected.
Since the beginning of the year we have been testing a new provider with much-improved performance and support and (as it happens) a better price – Jolt Hosting.
We’ve gradually moved across more than 30 sites to Jolt – others have upgraded to SiteGround – and monitored performance of the migrated sites.
In all cases we’ve managed to migrate websites without causing any disturbance to the site owner.
If this affects you, we’ll be in touch soon
There are now around a dozen websites left on Heart, and we will shortly begin migrating those.
If you use email, we’ll be in touch with you to arrange a convenient time to switch things over.
But we won’t do anything without telling you first.
Domain names and Heart Internet
While we are moving web and email hosting away from Heart Internet, we are currently still using them to hold domain names. We’ll be reviewing this once the web mifration is complete.