More email upgrades for SiteGround hosted clients

If you use the email we provide, either through webmail or Outlook or your phone, then this post contains important information you’ll need to act on.

It applies to all our clients whose website and email are hosted through SiteGround, which means almost everybody who has email mailboxes with us.

What you need to do

Webmail users: If you access webmail via a bookmark, you’ll need to delete it and recreate it – more on that below.

Outlook and phone users – especially iPhone: You’ll need to check the incoming and outgoing mail server settings for email to continue to work.

Your incoming/outgoing mail server settings should be set to match your domain name (not http or www, just the name), so for us that would be .

If your settings already say that then leave them alone. If they say one of (most likely),, or you’ll need to change them.

At present we haven’t had any complaints about email stopping working, but it’s better to be safe than sorry.

You can also find all the setup information you need, including auto setup files, within your webmail control panel. If you’re curious to know why we’re asking you to make this change, then read on.

The quick reason why this is happening

At the beginning of March, the server packages we have with SiteGround were migrated to a new background system. This means that:

  1. The web address where your webmail used to be doesn’t exist any more, so old bookmarks won’t work, and..
  2. We don’t have to use some workarounds we were using to make sure your email gets delivered

Webmail users – what you need to do

Credit goes to Steve at Shrewsbury Steam Rally for picking up on this, when SiteGround didn’t.

If you have any bookmarks pointing to your webmail address, delete them. Then type in your webmail access address, which is – essentially the address of your website with webmail on the end.

You’ll be taken to a login page like this:

Enter your email address and password and you’ll log in to a new interface.

NOW is the time to bookmark the page again for future use. Or bookmark the login page. It’s up to you.

Once you’ve logged in you’ll see the snazzy new interface that makes it a lot easier to do various email-related tasks, including:

  • Changing your password
  • Forwarding your email to another address
  • Setting up automatic replies
  • Filtering your email
  • Set it up with an email programme like Outlook

Here’s the new interface, showing Roundcube mail.

The long reason why this has happened

There have been some pretty major changes under the skin of our hosting.

SiteGround have moved away from the system used to manage website and email hosting, which was a proprietory system called cPanel – lots of hosting companies use it. The trouble is, using it the way we do involves a lot of workarounds.

Instead they have built their own system – called Site Tools – and to be fair it’s pretty good and better than cPanel, and it’s certainly much more user-friendly and we can get rid of some of those workarounds, such as the incoming/outgoing mail settings.

As for webmail, Now, while the url has always worked to get to webmail, it is a redirect, which originally pointed to a place in cPanel, now it goes somewhere within Site Tools.

The catch is if you bookmarked the cPanel page and tried to get their now it would, indeed, not work, while going to continues to work as it always has.