How to blog on your business website

Blogging on your business website can bring all kinds of benefits – especially to your bottom line – but getting going is easier said than done.

This post is for you if you’ve wondered whether you should blog, have been told you should, or if you’ve always intended to, but never got going.

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Five tips for writing effective website copy

Five tips for writing effective website copy

Writing for the web is different from any other form of copywriting and needs special attention.

It’s not just a matter of taking your printed promotional material, grafting it onto your website and hoping it will do the job – because it won’t.

And going on at length about what you have to offer and expecting people will read every word will not work either.

Writing for the web
Follow some basic rules and writing for the web gets a lot easier.

Content marketers like to bang on about web copy that is ‘engaging’ and ‘grabs the reader’s attention’, but this is wishful thinking at best.

After all if your customers are on your website you already have their attention: The hard part is keeping it!

How to write website copy that works

So here are five tips to help you make the best of your business website. We’re not intending to cover everything here – just the basics of how to structure and lay out your website content.

1. Make your text easy to understand

Generally, people will arrive at your business website with a task in mind and want to know if you are the people to do it for them.

Also, most people do not sit and read web pages from top to bottom, savouring every word: They scan pages, eyes darting over the words looking for something that matches what they are looking for.

So your writing needs to be clear and concise, without complicated sentences with ambiguous meanings.

You also need to put the most important points at the top: If you keep people waiting to get to the point the chances are they won’t hang around long enough to find out.

Don’t try to be clever and throw in some puns or other ‘witty’ writing. That sort of thing can get old very quickly, but mainly doesn’t help get your message across.

Make it easy for people and they are more likely to stay around long enough to find out if you can help them.

2. Break up your text

Great big blocks of text are hard to scan and therefore hard to read on a website.

Everyone is time poor these days with a thousand different things competing for our attention. This makes us impatient and blocky text will be skipped over rather than read.

So you need to use short, succinct sentences and lots of paragraphs – ideally one sentence – and one idea – to a paragraph.

You’ll be amazed at how much easier a page is to read if it’s been split up properly.

You can also use headings (heading 1, 2, etc, not just bold text and bigger font size) to break things up, and if you use the right, relevant, words these actually help your page get found on search engines.

3. Go easy on the formatting

Another trap that people fall into is to try to emphasise different aspects in their text, but tests have shown the more you try and make something on a web page stand out, the more you end up hiding it!

Bold text, entire words in capital letters and random big text sizes can all be used to add emphasis, but once you start using them it’s difficult to stop.

If you find yourself doing this, then the chances are there is too much irrelevant stuff in your web page and you need to edit the copy down.

Formatting needs to be consistent and sparse. Don’t use italics (hard to read), underlining (easy to confuse with links), stick to a body text size and font and set heading sizes and use bold very, very sparingly.

4. Keep it short and stick to the point

Information overload normally goes hand in hand with trying to squeeze too much into a web page – it’s a very common problem on small business websites.

We often see business owners go into all kinds of detail their potential customers do not need to know. The end result is visitors are bombarded with too much information and end up taking in nothing.

If you want to take your car in to be fixed by a mechanic you don’t want to know what make of spanners he uses, or for that matter anything about his methods. You just need to know that he is competent to do the job and how much it’s likely to cost.

Yet many business websites are marred by the business going on at length about how they do things when potential customers do not need this information.

If you want to make it easy for your website visitors (and that’s the only way they will stay), keep it short, simple and stick to your essential information.

5. Read it – Then cut it! (Then read it again)

If you are expecting others to read your carefully crafted web copy the least you can do is read through it properly before you press the Publish button. Sadly this doesn’t happen.

Everything that goes on your business website should be read by at least two people first, to make sure it makes sense and doesn’t contain grammatical errors. A spell checker is also a must.

If you can’t get someone else to read your copy, then take a break – overnight at least is good – and come back to it with fresh eyes. Sometimes it’s easier to read through copy that has been printed out.

At this point you should be reading with a view to cutting it down by up to a half. And once you’ve cut it you’ll need to read it again.

If this sounds extreme it isn’t – once you get into practice it’s amazing at how much you can lose and every word you remove will be helping to make your copy more concise – and above all more effective.

More information

Concise, SCANNABLE and objective: How to Write for the Web – Neilsen Norman Group

How to write for the web: BBC News School Report

If you want to hide it, emphasize it: Gerry McGovern – New Thinking

photo credit: RLHyde via photopin cc

Shropshire Tree Services – Business website

Shropshire Tree Services logo

The Project

Shropshire Tree Services has more than 25 years’ experience of providing professional tree surgery services in Shropshire, Wales and Cheshire.

The company chose Moghill to build its new website after speaking to us and several local and national web providers about their aims for the site and what they wanted it to achieve for the business.

[caption id="attachment_1109" align="alignright" width="450"]Shropshire Tree Services website screenshot Shropshire Tree Services website screenshot[/caption]

The aim of the project was to create a website that will build awareness of the company and its services,  win new customers and make it easy for potential customers to get in touch.

What Moghill did

We got to know and understand the business and its services from the point of view of what customers would need to know and offered the company straightforward advice in plain English

Therefore we emphasised the company’s professionalism, experience and expertise and boiled down its services into easy to understand sections based on what potential customers may search the web for.

We were greatly helped by a large stock of photographs the company had taken during various projects, which who chose the best of to help illustrate how the company handles difficult projects, such as felling a large tree in sections, or completely removing a tree stump.

With a lot of other tree surgery sites in the Shropshire area we have built the site to perform well against the competition in web searches.

The site is to be a standard desktop website without a mobile version but still viewable on a phone. We have also provided email services, taking on an existing account, and two other domain names which now point at the new site.

View the website: www.shropshiretrees.co.uk

What the customer said

Gareth Stephens of Shropshire Tree Services said: “Moghill were not the first company we approached to build our website,  I only wish they had been.

“The service we have received has been first class from the first meeting to the point where the website was ready to go live.

“The professional approach of both Pat and Fiona has been superb! They made us feel that our website was as important to them as it is to us.

“Communication has been excellent throughout the process and nothing has been too much trouble.  There are many pitfalls when choosing a web design company and many companies will promise you the earth.

“Moghill have offered the benefit of their technological knowledge and expertise to build our website and I would not hesitate in recommending them.  Their straightforward and hassle free approach made the process of getting a website up and running stress free.”

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Why we love WordPress

WordPress logo

We are specialists in using the WordPress content management system because it allows us to build great websites at an affordable price.

[caption id="attachment_543" align="alignright" width="300"]Wordpress logo We love it! And so should you.[/caption]

But we are also experts at getting the best out of WordPress for you and your business and many of our customers come to us with WordPress sites that have been sadly neglected.

We can fix that for you and give your a site a complete makeover using the system you already have.

Why WordPress?

WordPress is one of the most popular ways to build a website in the world – never mind Shropshire – and with good reason.

  • It’s free to install with no licence fee to pay
  • It’s future proof as it updates to keep up with the web – your site can grow with you
  • It’s easy to extend and customise, meaning your site can do whatever you want it to
  • Google loves WordPress and gives your site a strong SEO basis to build on
  • WordPress lends itself to displaying on mobile phones, especially responsive sites

The possibilities with WordPress are endless. We can use it for:

  • Blog-based sites
  • Simple brochure sites to more advanced sites with hundreds of pages
  • Web shops
  • Directory sites
  • Online learning sites

It keeps us honest!

Another factor is that WordPress does not tie you to a particular host or web design company.

That means that if you want to move to a new provider you don’t have to start from scratch with a new site.

We see that as a good thing because web companies like us have to pay more attention to customer service and not hold customers to ransome.

Moghill and WordPress

When we start to plan a new website, usually we only need to consider WordPress as our solution for how to build it.

We pride ourselves on not being geeks but in the case of WordPress we’ll make an exception: We love Wordpress!

But now we’ve got that out of the way we also work with Joomla and Magento! If we have to.

NRG Direct Mail – Website overhaul

NRG Direct Mail logo

The Project

NRG Direct Mail had a WordPress website that had been built by another company several years before, but it did not address the needs of the company’s customers or the company itself.

It also emerged that the website was running an out of date – and vulnerable – version of WordPress and all its plug ins were also out of date and the site was not being backed up.

[caption id="attachment_1048" align="alignright" width="450"]NRG Direct Mail's responsive design website built by Moghill Web Services NRG Direct Mail’s new responsive design website[/caption]

The company had been considering running a Search Engine Optimisation campaign but we successfully argued that the same results could be achieved by

  • Targeting the site better towards the needs of customers
  • Making it more concise, focussed and to the point
  • Implementing a new responsive design, which re-sizes itself to display better on mobile phones and tablet PCs, such as iPads.

What Moghill did

We set about overhauling the current website design, content and SEO completely: An illustration of what can be done within WordPress without changing the website platform.

NRG Direct Mail had already implemented Google Analytics statistics on their website, which meant we already had a wealth of statistical information to draw on about how people were using the website and finding it on web searches. This established that most visitors to the site were not new customers.

[caption id="attachment_1051" align="alignright" width="450"]NRG Direct Mail website before Original NRG Direct Mail website homepage[/caption]

We also looked at the major search terms appropriate for the company’s services and the competitors for those terms.

We interviewed staff about the number of enquiries received via the website and general customer response to it.

Finally we looked at the content and structure of the website as was and produced completely new content much better suited to customers and what they would be looking for.

We also added calls to action and quick contact forms which made it easy for customers to get in touch with the company and a new blog.

We were able to build the new version of the site in a test area while the old site ticked along and until the company was happy with it. Then we moved everything across over a weekend when web traffic was at its lightest.

We then handed over the website, providing training on how to use it and on web writing. We now maintain the site software so that Wordpress and plug-in versions remain up to date and secure and run regular back-ups of the site.

View the site at www.nrgdirectmail.co.uk

What the customer said

Nick Chavasse, NRG Direct Mail Managing Director said: “Patrick and Fiona are a great team and have empathy with their clients.

“I liked the fact that they took the trouble to understand our business and then blend the creative aspects and appropriate web text with the Search Engine Optimisation work.

“An excellent result and already on Page One of Google. You cannot ask for more than that!”

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Hudson Chartered Accountant – Business website

Hudson Chartered Accountant logo

The Project

Louise Hudson set up in business as an independent chartered accountant and business advisor in 2012 and needed a website that reflected her friendly and approachable ethos.

She wanted a website that was simple and uncluttered as well as modern, and we suggested that she adopt the new responsive technology that would allow her site to be viewed as easily on a desktop computer as it can be on a mobile phone or iPad.

What Moghill did

[caption id="attachment_1060" align="alignright" width="450"]Louise Hudson's responsive design website designed by Moghill Web Services Louise Hudson’s responsive design website[/caption]

We took the time to understand Louise and her business aims so that we could produce a website that got the basics across without being stuffy in the way some accountancy websites can be.

We used images and a logo supplied by Louise and created a simple site that is user-friendly and modern with text that is short and to the point yet friendly in tone.

We also integrated the site with Louise’s professional social media profiles on Twitter and LinkedIn.

View the website: www.hudsonlm.co.uk

What they said

Louise Hudson said: “It was a pleasure dealing with Moghill in the construction of my website.

“The website was designed in the way I requested – Fiona and Patrick took time to understand and listen to my requirements and provided a personal, user-friendly and cost-effective site.

“My queries are dealt with promptly. I am also very pleased with the responsive design which allows my website to be viewed easily on a smart phone.”

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Before you spend on SEO, take a long, hard look at your website

Frustrated man with glasses

SEO companies are everywhere – cold calling, emailing and offering to do wonderful things for your site.

[caption id="attachment_506" align="alignright" width="300"]Frustrated man with glasses “I don’t care about your mission statement! How much do you charge?”[/caption]

They say driving traffic to your website will magically increase your sales.

Many will throw lots of figures about page rank, keyword analysis, backlinks and optimisation for good measure.

But while these things are important, a lot of these Search Engine Optimisation companies miss the big picture:

Getting more people to look at your website is not an aim in itself.

Fine, you can get more traffic, but what will these people do when they get to your site?

If your site lacks focus, is badly written, unnecessarily complex and difficult to use then the chances are the increased traffic will only lead to more people leaving the site almost as soon as they have arrived.

You might as well just throw your money down the drain.

New customers?

The point of your business website is to bring you new customers and sometimes to serve existing ones, but if your website is difficult to use or lacks professionalism then you could end up putting people off.

So take a look at your website from the point of view of a prospective customer who has never seen it before and knows nothing about your business.

Answer their questions

What questions will that person have in their mind? Have you answered them? Is it easy to get around the site? Does it really create the right impression for your business? How effective is it at getting your key messages across?

Search engines, and Google in particular, are placing increasing weight on the relevance of a site as well as its quality. In other words, good sites do well in searches.

So if you get the quality right, you will not need to spend a fortune on SEO consultants.